Legal

Terms and Conditions

By purchasing from Austin's Furniture Outlet you agree to the following terms. For our full returns and refunds policy, see the Refund Policy.

Shipping Methods

We ship using the most reliable, fastest, and safest method available for each product. Deliveries are made within the 48 contiguous states only and cannot be made to a P.O. Box — an actual street address is required.

Small Parcel (UPS / FedEx / DHL / USPS)

Signatures are generally not required but are at the discretion of each delivery person. Inspect your shipment carefully upon arrival. If damage is found, do not assemble the product — notify us within 3–5 days of delivery. Assembling a damaged item may result in denial of a replacement.

Freight Carrier

Oversized or heavy items ship by freight carrier. You will be contacted 1–2 days prior to delivery to schedule an appointment and must be present to sign for the item. Inspect the shipment before signing — note any damage on the freight bill before the driver leaves by writing "PRODUCT DAMAGED" on the delivery sheet.

White Glove Delivery

A trained two-person team delivers and carries your order into your home. This service includes carrying items up two flights of stairs from the building threshold (up to 25 steps). Additional stairs or extended assembly are available for an extra charge — contact us before placing your order if you require these services.

Order Cancellations

To cancel an order, you must call us at 512-250-5077. Cancellations submitted by email or fax are not accepted. Orders cancelled after 24 hours may be charged if shipment has already been initiated. We cannot guarantee cancellations placed after 4:00 PM CST on the day the order was placed.

If your order has already shipped, it cannot be cancelled. Refused deliveries fall under the standard return policy.

Order Changes

To change a color, finish, product, or quantity, contact customer service by phone with your order number ready. We will send a confirmation email for any approved change. Because orders may ship the same day they are placed, we cannot guarantee all change requests will be fulfilled.

Returns & Refunds

For full details on returns, exchanges, damage claims, and made-to-order items, please read our Refund Policy.

Contact Us

Austin's Furniture Outlet — 909 N. Bell Blvd., Cedar Park, TX 78613

Phone: 512-250-5077 | Contact form